Terms & Conditions | Respocare new

Terms and Conditions

Effective Date: 2025/

Welcome to [Your Company Name] ("we," "our," or "us"). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

TERMS AND CONDITIONS

Effective Date: 2025/05/29

Welcome to [Your Company Name] ("we," "our," or "us"). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Legal Disclaimer

1.1 No Medical Advice

The content provided on this website, including text, graphics, images, and other materials, is for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

1.2 Emergency Situations

Do not disregard professional medical advice or delay in seeking it because of something you have read on this website. In case of a medical emergency, call your doctor or emergency services immediately.

1.3 No Doctor-Patient Relationship

Use of this website does not establish a doctor-patient relationship. Communications through this website do not create a confidential or privileged relationship between you and any healthcare professional.

2. Terms and Conditions of Use

2.1 Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these terms and conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website.

2.2 Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the revised terms.

2.3 User Conduct

You agree not to use the website for any unlawful purpose or in any way that could harm us or any other person. Prohibited activities include, but are not limited to:

Uploading or transmitting viruses or other harmful code.
Attempting to gain unauthorized access to our systems.
Engaging in any activity that interferes with the performance of the website.

2.4 Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or the property of our content suppliers and is protected by intellectual property laws. Unauthorized use of any content is prohibited.

3. Privacy Policy

Your use of our website is also subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.

4. Limitation of Liability

We do not guarantee the accuracy, completeness, or usefulness of any information on the website. Under no circumstances shall we be liable for any damages resulting from your use of the website or reliance on any information provided.

5. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, liabilities, damages, and expenses arising out of your use of the website or violation of these terms.

6. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

POPIA Compliance Statement

Effective Date: 2025/05/29

At [Your Company Name], we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently, in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

1. Introduction

This Compliance Statement outlines how we collect, use, disclose, and safeguard your personal information. It also describes your rights regarding your personal information and how you can exercise those rights.

2. Definitions

Personal Information: Information relating to an identifiable, living natural person, and where applicable, an identifiable, existing juristic person.
Processing: Any operation or activity concerning personal information, including collection, receipt, recording, organization, storage, updating, retrieval, consultation, use, dissemination, and destruction.
Data Subject: The person to whom personal information relates.
Responsible Party: The entity that determines the purpose and means for processing personal information.

3. Information We Collect

We may collect and process the following personal information:

Identification Information: Name, surname, ID number.
Contact Information: Email address, telephone number, physical address.
Health Information: Medical history, treatment plans, prescriptions.
Financial Information: Bank account details, payment information.
Usage Information: Data collected through cookies and similar technologies when you use our website.

4. Purpose of Collection

We collect and process your personal information for the following purposes:

To provide healthcare services and products.
To manage our relationship with you.
To comply with legal and regulatory obligations.
To conduct research and statistical analysis.
To improve our services and offerings.

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: Where you have given us explicit permission.
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: For purposes such as fraud prevention and ensuring network and information security.

6. Disclosure of Information

We may share your personal information with:

Healthcare Professionals: For purposes of providing medical care.
Service Providers: Who perform services on our behalf.
Regulatory Authorities: As required by law.
Third Parties: With your consent or as necessary for the purposes described above.

We ensure that all third parties with whom we share your personal information are bound by confidentiality and data protection obligations.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. These measures include:

Secure servers and encryption.
Access controls and authentication protocols.
Regular security assessments and audits.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Under POPIA, you have the following rights:

Access: To request access to your personal information.
Correction: To request correction of inaccurate or incomplete information.
Deletion: To request deletion of your personal information.
Objection: To object to the processing of your personal information under certain circumstances.
Complaint: To lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us using the details provided below.
10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.

11. Changes to This Statement
We may update this Compliance Statement from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.

Respocare (Pty) Ltd – Return & Refund Policy
Effective: 29 June 2025

We are committed to ensuring your satisfaction with every purchase. This return policy complies with the Consumer Protection Act (CPA) 68 of 2008 of South Africa.

1. Returns Window
Our return policy lasts 30 days from the date of delivery. If 30 calendar days have passed since you received your item, unfortunately we can’t offer you a refund or exchange — except where required by the CPA (e.g. defective or unsafe goods).

2. Return Eligibility
To be eligible for a return:

The item must be unused, unopened, and in the same condition that you received it.
It must be in its original packaging with all components.
Proof of purchase (invoice or receipt) is required.

3. Non-Returnable Items
Certain medical consumables cannot be returned for health and safety reasons unless faulty:

Nasal cannulas
Oxygen masks
Nebulizer kits and masks
CPAP/BiPAP masks
Oxygen tubing
Any disposable or single-use health item

4. Defective or Faulty Goods
If the product is defective, unsafe, or not fit for purpose:

You are entitled to a free repair, replacement, or full refund within 6 months of delivery under the CPA.
We will arrange collection or refund your shipping if the fault is ours.

5. Exchanges (If Applicable)
We replace items only if they are defective or damaged. If you need to exchange it for the same item, email us at sales@respocare.co.za and ship to:

Returns Address: 321 main road bryanston La Rocca Office park Block C
Respocare (Pty) Ltd
South Africa

6. Refunds (If Applicable)
Once your return is received and inspected, we will notify you via email of:

Receipt of the item
Approval or rejection of your refund

If approved, a refund will be processed to your original method of payment within 7 to 10 business days.

7. Late or Missing Refunds
If you haven't received your refund:

Double-check your bank account or card statement.
Contact your card provider — it may take a few days before it's officially posted.
If unresolved, email accounts@respocare.co.za.

8. Sale and Clearance Items
Only regular-priced items may be refunded. Sale or clearance items are non-refundable unless faulty or unsafe.

9. Return Shipping

You are responsible for return shipping costs unless the product is defective or incorrect.
Return shipping fees are non-refundable, unless otherwise stated.
If a refund is approved, the return shipping cost may be deducted from your refund if applicable.

We recommend using a trackable courier service or adding shipping insurance for returns valued over R1,000. We cannot guarantee that we will receive your returned item without tracking.