privacy policy 

Privacy Policy: Protection of Personal Information (POPI Act)

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1. Introduction

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This Privacy Policy outlines how Respocare collects, uses, discloses, and protects personal information in compliance with the Protection of Personal Information Act (POPI Act) in South Africa. By providing your personal information to Respocare, you consent to the practices described in this policy.

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2. Collection of Personal Information

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We collect personal information through various channels, including but not limited to our website, communication with clients, and third-party sources. This information may include but is not limited to:

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• Contact details (name, address, phone number, email)

• Identification information (ID number, passport details)

• Medical and health information

• Financial information (billing and payment details)

• Employment-related information (for employees and job applicants)

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3. Use of Personal Information

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We use personal information for the following purposes:

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• Providing healthcare services and related products

• Managing appointments and patient care

• Processing payments and insurance claims

• Communication and support

• Compliance with legal obligations

• Improving our services

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4. Disclosure of Personal Information

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We may disclose personal information to:

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• Healthcare professionals involved in patient care

• Third-party service providers assisting us in business operations (e.g., billing, IT support)

• Legal authorities and regulators when required by law

• Medical aid providers and insurance companies for claims processing

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5. Security of Personal Information

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We take appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, loss, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

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6. Retention of Personal Information

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Personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once information is no longer needed, it will be securely disposed of.

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7. Consent and Your Rights

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By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You have the right to:

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• Access your personal information

• Rectify inaccurate information

• Withdraw consent (if applicable)

• Lodge a complaint with the relevant authority

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8. Cookies and Tracking

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Our website may use cookies and similar tracking technologies to enhance user experience. You can modify your browser settings to decline cookies if you prefer.

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9. Changes to the Privacy Policy

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This Privacy Policy may be updated periodically to reflect changes in our practices and legal requirements. We encourage you to review this policy regularly.

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10. Contact Information

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If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at [Contact Information].

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Date: 29./08/2023

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Matthew General manager  Respocare

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